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At Vendorihonest, we are committed to your satisfaction with our interior décor and styling services. This Return Policy outlines our cancellation and refund procedures.
Consultations may be cancelled or rescheduled up to 48 hours before the scheduled appointment without penalty. Cancellations made with less than 48 hours notice will forfeit 50% of the consultation fee.
For ongoing design projects, cancellation terms depend on the project stage:
Initial deposits paid to secure our services are non-refundable. Deposits cover initial consultation time, project planning, and reservation of our schedule for your project.
Products sourced through our services are subject to the return policies of their respective manufacturers and vendors. We will assist in coordinating returns when possible, but cannot guarantee acceptance of returns for custom or special-order items.
| Product Type | Return Window | Conditions |
|---|---|---|
| Standard Furniture | Unused, original packaging | |
| Custom Items | Non-returnable | Made to order |
| Textiles & Accessories | Unwashed, tags attached |
Approved refunds will be processed within 10 business days of approval. Refunds will be issued to the original payment method used for the transaction.
If products arrive damaged or defective, please notify us within 48 hours of delivery. We will work with vendors to arrange replacement or repair at no additional cost to you.
Your satisfaction is important to us. If you are not happy with any aspect of our service, please contact us immediately so we can address your concerns and find a resolution.
This policy may not apply to special circumstances or custom agreements. Any exceptions will be clearly outlined in your service agreement.
To request a cancellation or refund, please contact us:
Please include your name, project details, and reason for cancellation or return in your request.
We may update this Return Policy from time to time. Changes will be posted on this page with an updated revision date.